SHIPPING

Pro Gear Supply ships most domestic packages through UPS. All International packages will be estimated through our shopping cart for U.S.P.S. shipping only. Customers may request a shipping quote through an alternate carrier such as UPS after checking out by sending an email to sales@ProGearSupply.com . Such quotes will be billed separately and in most cases are more expensive due to hidden surcharges.

Heavy or over size items will ship via a trucking company of our choice. We research the least expensive and most reliable transportation available at the time to assist you in choosing a shipper.

Expedited Shipping refers to the shipping method only. Packages may be delayed due to a number of factors including orders placed outside normal business hours, orders after the shippers receiving hours, warehouse handling time, etc.  If you need an order by a specific date, please call 1-877-511-8800 to verify if we can ship the order in time.  We can not be responsible for delays caused by the shipper.

PO boxes and APO boxes have to be shipped through US mail (U.S.P.S.) and there is a $15 surcharge for this additional service.

Shipping addresses must match either your credit card billing address or any alternate address that is registered for shipping with your credit card company. Please contact your credit card company to authorize any additional address if you need an alternate shipping address. PayPal addresses must be confirmed before we can ship. These policies are part of our fraud protection efforts and no exceptions will be made.

UPS Ground Transit Estimates:

Most items that ship with UPS will arrive with in the number of days indicated. Results may vary due to handling requirements or other delays in shipping. Most items ship from Zip Code 48092.

DEFECTIVE ITEMS:

It is the customer’s responsibility to ship items claimed defective or "DOA" (dead on arrival) back to Pro Gear Supply. Pro Gear Supply must be contacted within five days of receipt of product to obtain an RA number. No returned products will be accepted without a RA number for defective product claims. Pro Gear Supply will test the item and if it is to be determined defect we will credit ground shipping and replace or fix the item and return at no charge.

Any product returned as "defective" by the customer which is tested and deemed to be in fine working order by Pro Gear Supply staff or if the item is determined damaged by the customer a $15 handling/inspection fee plus, repair/replacement costs, and shipping charges will be assessed to the customer. 

Free Shipping

• Free UPS Ground Shipping for online orders only
• The free shipping amount is listed at the top of each product page under the product name.
  
• Total order amount must exceed the stated free shipping amount (excluding tax) [unless stated otherwise for special promotions] to be eligible for free shipping.
  
• You must select UPS Ground Shipping for your order
• Free Shipping is limited to the continental U.S.
• Canadian customers will be charged a flat $10.00 fee for international shipping paperwork
• PO and APO box surcharges apply.
  
• Excludes over sized/heavy "truck only"and orders in excess of 60 shippable pounds
• Not valid with other special offers
• Excludes Technics Turn Tables, and Atdsco brand products.

30 DAY EXCHANGE POLICY

All of our merchandise, unless otherwise specified, is new and is covered by manufacturers warranty. Special Ordered items, Used/Consignment items, Final Sale items, hard copy software, and digitally delivered software, computer electronics, discs, needles and cartridges, chemicals, gel sheets or caps, pyrotechnics, batteries, slip mats, lamps, windscreens or any other perishable may not be returned and will not be accepted for exchange. To exchange a product, send an email to orders@ProGearSupply.com and ask for a Return Authorization (RA) Number. Please include the order number and product id from your invoice along with a description of the reason for returning. Someone will contact you within 2 business days. After two business days you may call to inquire about your inquiry. Merchandise received without a proper RA number will be refused and sent back to you. Merchandise must be returned in a “Like New” condition in it’s original packing with all manuals and unfilled warranty cards.

POLICIES

NO REFUNDS. However we will gladly exchange your product for anything else that we sell, of the same or lesser value within 30 days. A restocking fee may be charged if product is not unused in original packing or if any parts are missing or damaged, or if the product is not returned within 5 days or is returned without an RA number. Any return voids the free shipping policy and the customer may be charged for the cost of the original shipping plus any additional shipping charges due to exchanges. Customer is responsible for shipping charges associated with any upgrades.

SHIPPING

Most orders are shipped UPS ground unless otherwise specified. The customer will be required to follow the shippers damage claim policy as well as contacting Pro Gear Supply no later than 5 days after receipt of the package. If Pro Gear Supply is not contacted within 5 days of receipt of any damaged in shipping product the customer forfeits any shipping damage claims. After said 5 days the responsibility for any damage claim activity will be the customers.

DEFECTIVE ITEMS:

It is the customer’s responsibility to ship items claimed defective or "DOA" (dead on arrival) back to Pro Gear Supply packaged such that no additional damage is incurred during shipping. Pro Gear Supply must be contacted within five days of receipt of product to obtain an RA number. If the item was damaged in shipping you must also contact the shipping company immediately upon receipt and follow our shipping return policy, no exceptions. No returned products will be accepted without a RA number. Pro Gear Supply will test the item and if it is to be determined defect we will credit ground shipping and replace or fix the item and return at no charge.

Any product returned as "defective" by the customer which is tested and deemed to be in fine working order by DJS Pro Gear Warehouse staff or if the item is determined damaged by the customer a $15 handling/inspection fee plus, repair/replacement costs, and shipping charges will be assessed to the customer.

Coupons and Special Discounts

The following rules apply to all coupons and special discounts unless specific rules are stated with the coupon advertisement. Where specific rules are stated, all rules stated here apply unless specifically over ridden by the advertised rules.

• Only 1 coupon/discount use per customer/billing address.
• Not valid with Gift Certificates, package deals, previous purchase, out of stock items, special orders, already discounted items, special deals and rain checks.
• Due to pricing restrictions coupons are not valid on Custom Karaoke Discs, Custom Gobos, Technics, Korg, Cortex, Roland, Bose, Irradiant, Serato, and Rane products.
• Free Shipping calculations are only valid if the cart total after discount is over $599.99. Due to limitations in our shopping cart, this free shipping restriction will be verified while your order is being processed and shipping will be added back to your total if the order does not qualify based on this restriction. This restriction is subject to change on a per coupon/discount basis.
• The offer ends by the date advertised. Extensions are at our discretion only.
• We reserve the right to retract any coupon/discount prior to the expiration date.
• NO additional discounts available on ATDSCO product. Discounts given in shopping cart will be added back to ATDSCO product when the order is processed.

These rules are subject to change at any time.

Special Offers

The following rules apply to all special offers including free items:

• Only one of any one free item per order. For example: if you order an item that comes with a free fog scent kit you will not receive a second scent kit with the purchase of another item that comes with one.
• Shipping applies to all special offer items.
• Options are not selectable with special offer items. The color, scent, or otherwise will be select at the time of shipping.
• DJSProGearWarehouse.com reserves the right to substitute or discontinue any special offer at their desecration.

These policies are subject to change at any time.

Privacy

Your personal information is safe with DJSProGearWarehouse.com.

• We never sell or share names, email, or postal mailing addresses with anyone.
• The information we collect is for the purpose of selling online, advertising, and keeping our customers/potential customers up to date on our site.
• Mailing addresses may be used for future printed catalog mailings.
• Credit cards numbers are stored securely and only available to staff processing orders.
• Any printed material with personal information is shredded when no longer needed.
• From time to time we use opt an in mailing list from one of our suppliers to promote their products.  We treat these lists the same as our own.
• We do our best to keep your personal information safe.